Jeefa Clothing – Delivery Policy

At Jeefa Clothing, we are committed to delivering your orders safely, accurately, and as quickly as possible. Please read our delivery policy below to understand how your shipments are processed and delivered across Bangladesh.

1. Delivery Areas & Shipping Charges

We provide nationwide delivery across Bangladesh. Shipping charges are applied based on your delivery destination:

  • Inside Chattogram City: BDT 80
  • Outside Chattogram City: BDT 120

(Please note: We do not offer free shipping at this time.)

2. Delivery Timeframes

Standard order fulfillment takes 3 to 7 business days nationwide. Estimated delivery times are as follows:

  • Inside Chattogram City: 2 to 3 business days
  • Outside Chattogram City: 3 to 7 business days

Note: Delivery times may vary slightly during public holidays, mega sales campaigns, or unforeseen conditions.

3. Payment & Courier Logistics

  • Cash on Delivery (COD): Available for nationwide orders.
  • Courier Partners: We dispatch parcels through reliable courier services—including Steadfast, Pathao, RedX, Sundarban Courier, DHL, or any other suitable local service—depending on the destination to ensure fast delivery.

4. Order Tracking & Customer Support

You can easily track your order or inquire about its status through our support channels:

  • Email Support: Reach out to us with your Order ID via email.
  • Social & Direct Messaging: Contact us directly via WhatsApp, Facebook Page, or Messenger for quick updates.

5. Package Inspection & Claim Requirements

We want you to shop with complete confidence:

  • In-Person Inspection: You are welcome to inspect the parcel in the presence of the delivery agent before making your payment.
  • Reporting Issues: If there are any damaged, wrong, or missing items, you must notify us immediately by providing an unboxing video OR making a direct phone call/message to our support team while the courier agent is still present.

6. Unsuccessful Deliveries & 48-Hour Claim Window

Our delivery agents will attempt to contact you when delivering your parcel.

  • If a delivery attempt fails because you are unreachable or unavailable, the order will be marked as undelivered and sent for cancellation.
  • 48-Hour Window: To re-arrange delivery, the customer must contact our support team within 48 hours of the failed attempt.
  • If no contact is made within 48 hours, the order will be permanently canceled, and returned parcel processing fees may apply to future orders.

Need help?

Contact us at jeefaclothing@gmail.com or call at (880) 1712-846414 for questions related to refunds and returns.